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To be eco, order with actual needs and reduce mutual transportation.
Returns & Exchanges
At Saguaro®, we strive to deliver amazing products and guarantee 100% customer satisfaction. We provide a 30-day warranty on all products.
Return Process
Return Conditions
| Reasons for Returns | Solution |
|---|---|
| Arrived too late | We promise delivery within 30 days or refund you $6. |
| Defective/Manufacturing Defects/Quality Issues | Resend a new pair. |
| Doesn't fit me (wrong size/color ordered) | Refundable, but the customer is responsible for the return shipping fee. |
| Changed opinion (item no longer desired) | Refundable, but the customer is responsible for the return shipping fee. |
| Wrong item received (wrong/missing item from the package) | Refundable, we are responsible for the return shipping fee. |
| Parcel damaged on arrival | Resend a new pair. |
| Incorrect shipping information | Please check your shipping information when you place orders and let us know if you want to change the shipping information. |
| Other (Please specify in additional notes) | Please contact us, we will try our best to help you. |
Return Address
Please contact us if you wish to return items to the nearest return address. You will receive an answer as soon as possible..
Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.
Please contact us for more questions, we will do our best to help you.
Overall rating: 4.6 / 5 from 110 reviews.
Love these shoes. Excellent customer care; they exchanged my order for a smaller size at no cost. I didn’t even need to send the initial pair back. The new size fits perfectly. Most comfortable shoes ever. Way to go Saguaro!
Marta P. 5/5 Verified
Store owner replied: We are delighted to hear that you are satisfied with the products and services of SAGUARO. We will continue to improve the quality and level of service to create a better shopping experience for you!
Love these shoes. Excellent customer care; they exchanged my order for a smaller size at no cost. I didn’t even need to send the initial pair back. The new size fits perfectly. Most comfortable shoes ever. Way to go Saguaro!
Marta P. 5/5
Store owner replied: We are delighted to hear that you are satisfied with the products and services of SAGUARO. We will continue to improve the quality and level of service to create a better shopping experience for you!
Great and comfy shoe. Really happy with my purchase from start to finish
James B. 5/5 Verified
as usual, great service and great product...I've had way more expensive barefoot shoes that just don't fit or feel as good as Saguero..!!
Lynne L. 5/5 Verified
There good, took a while to receive though. They seem quite wide and I ordered a size up from my normal size so the length is perfect.
Leonie R. 4/5 Verified
I bought these (Agile)for my daughter and they're the only shoes she's worn all summer. Love the easy, slip on style! I wanted to buy some for her school indoor shoes and was devastated that they are out of stock! Please say that they are coming back soon!
Maybeth T. 5/5
The shoes are appealing with their wide, barefoot design. However, they offer very little space for the toes in height. The material stretches when worn initially, which impacts the overall look. I find them to be overpriced and believe they need improvement in the future.
Ingmars V. 2/5 Verified
Store owner replied: Thank you for your objective and detailed feedback; we highly value your opinions. We have carefully noted the issues you raised regarding insufficient vertical toe space, the impact of material stretching on the appearance, and pricing. While a wide toe box is indeed a core design feature of our barefoot shoes, space above the toes is equally important, and we will focus on this in future design optimizations. The choice of fabric will also be taken into consideration, aiming to maximize both comfort and durability. Regarding pricing, we are always committed to finding a balance between quality and cost, and your feedback has made us realize there is room for improvement. Thank you again for your candor; it helps us become better. 🙏
Love them
Jessica N. 5/5 Verified
I wanted to return these and you made knowing way for me to do so. The shoes will not work for my needs and yet he won't take them back.
Larry P. 1/5 Verified
Store owner replied: We sincerely apologize for the inconvenience. We have already assigned a representative to contact you and resolve your after-sales issue.
6th pair. Love them.
Tracey M. 5/5 Verified
They are the most comfortable footwear. Please do them in more colours. And keep them in stock!
Colleen T. 5/5
So comfortable for me I have problems finding a comfy shoe but these are amazing it’s the wide toes
Cheryle W. 5/5 Verified
Nice comfy fit.
Wayne W. 4/5 Verified
Thrilled with these shoes. You do need inner soles tho as soles rather thin and can feel stones thru.
Gillian S. 4/5 Verified
Bought for my husband. He says they are the most comfortable shoes he has ever had.
Carillon N. 5/5 Verified
asd
Melvin K. 4/5 Verified
Happy good stuff as usual from this company
Heather M. 5/5 Verified
Great quality. Great comfort.
Mark A. 5/5 Verified
Fits perfectly, used measurements instead of shoe size and worked like a charm. My new favourite, haven't taken them off!
Brooke L. 5/5
Shoes work great!
Helen N. 5/5
I love these shoes! Finally a wide enough toe box. They’re a little too flat so me but I put my usual insole into them and now they’re perfect!
Celine S. 5/5
Definitely a wide shoe with great material so be comfortable but wont fall off my feet. Its definitely flat and barefoot feeling. It wasnt enough cuahion for my heel but I put insoles in them and now theyre perfect!
Celine 5/5 Verified
So cute, so comfy! Fit is generous enough for mid-to-higher volume feet. I may add a second cork insole to make city walking even more comfy. In love!
Josephine O. 5/5
I don't have the budget to spend hundreds on a pair or Lems or Vivo Barefoots - Saguaro gives me all the comfort without the extortionate price. I love these shoes.
Kisha S. 5/5
Not as good as my Leguano shoes. 10/10 will be returning
Mclean C. 2/5
Store owner replied: Thank you for taking the time to provide feedback on your experience. We're sorry to hear that this experience didn't meet your expectations. We understand that you are already accustomed to brands you know and love, so it's understandable that you may feel a difference when comparing the Agile I. The Agile I is a lightweight and flexible barefoot shoe that is great for everyday wear and light exercise, but it may not be the same as the Leguano in terms of materials, fit, or barefoot feel. We respect your decision and appreciate the opportunity to try them. If you have a particular preference for certain features in barefoot shoes, such as a tighter fit, more flexibility or a different foot feel, we are happy to recommend other models that are closer to your preferences. If you need any assistance with the return process, please feel free to contact us. We look forward to the opportunity to serve you again in the future.
I Absolutely Love these shoes!! Tha allow me to wear gel toe spreaders while where the shoes. After my stroke my physical therapist recommended wearing the toe spreaders daily in my shoes to give me better balance. I searched alit of brands and found yours as my saviour shoes. Not only were they easy for me to put on myself with my left hand impaired I could wear them comfortably in the wide toe base shoe. For me it’s important that the shoe keeps its shape so the bottom of the shoe is very important as well. These have excellent grips and the shoe isn’t heavy for me to walk in. Hand washing is essential because I wear them every day and they will air dry. I also have a pair of the Agile 11 as well however the tying of the laces can pose challenging for me which is why I thought I’d try the Agile 1. My biggest problem or issue is I really need another pair or 2 in different colours Agile 1 US 7 and you can’t stick them fast enough.
Krista D. 5/5
Very comfortable. Back stopped hurting when I started wearing Saguaro shoes. thank you.
Dharma R. 5/5
Love these! Using as inside shoes (live in VT). Will be getting another pair for outside. They slip on with a gentle tug and let my toes spread and my arch active!
Rebecca R. 5/5
Love these shoes. Very comfortable fabric look and feel well made. They feel amazing, toes have plenty of room. They look like they will be durable. Will buy another colour.
Dominique H. 4/5
I bought these for my husband after I bought a pair of shoes for myself. He loves them! It's so nice to have shoes that are very comfortable and don't squeeze your feet.
Ava G. 5/5
Love my sock shoes. This is my 3rd pair of Saguaro. Great shoe good company.
Tracey M. 5/5
Great shoe, great value. Just make more models in larger (> 48) sizes for us big foots.
Colin M. 5/5
Love these!! I think will order another pair just like them!!
Libby G. 5/5
Not supported enough for my arthritic fee and not easy to get off. And on, plenty of toe room I must say
Daniel F. 3/5
These are my new favourites for Autumn wear!
Aoife B. 5/5
Yet another pair of Great shoes - very comfortable!
Linda C. 5/5
Great super comfy shoes.
John S. 5/5
the insert should be smoother - they are a little irritating unless you wear thick socks. Also the shoe should not be so flat. there is no arch support at all. The earth shoes of the sixties generation were more conformed to a natural foot. i use to wear them so i remember.
Diane J. 4/5
These shoes fit great and look good also. I love this color since it goes with just about everything I wear.
Gary 5/5 Verified
I’m wearing these around the house as slippers, and they do a fine job at that. Very comfortable, good fit, and easy to get on and off. No idea how hard wearing they’ll be, but the material upper seems tough and flexible.
Paul 5/5 Verified
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