FAQS

We process orders within 1-2 business days. Once shipped, delivery typically takes 3-15 business days, depending on your location.

Shipping fees may vary depending on the destination country. For detailed information, please refer to our Shipping Information.

Yes, SAGUARO® ships to many countries worldwide!
To ensure the best experience, we recommend placing your order through the website that matches your language preference:

saguaro.com - English
de.saguaro.com - German
es.saguaro.com - Spanish
fr.saguaro.com - French
it.saguaro.com - Italian
jp.saguaro.com - Japanese

To check if we deliver to your location, please refer to our Shipping Information for the complete list of countries we currently serve.
If your country is not listed, we sincerely apologize and assure you that we are working hard to expand our services to more regions.

Covered Countries:
United States, Canada, United Kingdom, Spain, Germany

Service Details:
If your order does not arrive within 21 days from the date of purchase, contact us for a full refund.

Covered Cases:
- Package loss: Confirmed by the logistics company.
- Logistical delays: Significant internal issues within the transport company.

Exceptions:
- Force majeure: Natural disasters, strikes, holidays, wars, riots, etc.
- Customer errors: Incorrect address, address changes, or unavailability to receive the package.
- Specific events: Pre-orders, promotions, or events where this service is explicitly excluded.

If your order has already been shipped, we regret that the shipping address cannot be changed.

Once your order has shipped, you will receive an email notification with tracking information.
Your order may arrive in multiple shipments. You will receive a separate email notification for each shipment.

We do split delivery for your order under the following conditions:

1. items are located in different warehouses;
2. Different items need extra preparation time;
3. weight limitation of or courier.

You will receive an email notification when each package is shipped.

If your package is marked as delivered but you haven’t received it, please follow these steps:
1. Check your surroundings: Look around your property for the package, as the delivery person may have left it in a safe spot.
2. Ask your neighbors: Sometimes, packages are mistakenly delivered to a nearby address.
3. Look for delivery notifications: Check for any messages about a "delivery attempt," which could mean the carrier tried to deliver the package but no one was home.
4. Wait until the next day: Some carriers’ systems may show a package as delivered even if it’s still in transit.

If you still can’t locate the package:
- Contact the carrier using your tracking number for more information.
- If the carrier cannot resolve the issue, please contact us for further assistance.

At Saguaro, we offer a 30-day warranty on all our products. If you wish to return or exchange an item, please make your request within 30 days of delivery.
Please note that, except in exceptional cases, each order is eligible for return or exchange only once.

Returns are not free. The cost of return shipping depends on the logistics carrier.

1. Start your return request using your order number and the email address used for the purchase at https://ensaguaro.returnscenter.com/
2. Wait for your return request to be approved.
3. Provide the tracking code for the return shipment.
4. Once the tracking code is verified, we will process your refund.

We sincerely apologize for the inconvenience caused by receiving a defective or incorrect product. Don’t worry—simply CONTACT US with:
- Photos of the defective/incorrect product.
- Your order details.
We’ll gladly assist you in resolving the issue.

Please note:
- Items that are damaged more than 30 days after receipt are considered normal wear and tear, not defects.
- We are unable to process returns or refunds for items damaged beyond this 30-day window.

Our return review process typically takes 1-2 business days (or 2-3 business days if defects or logistical issues are involved). Once approved, refunds are processed within 5-10 business days.

Unfortunately, we cannot accept returns for items that do not meet the following conditions:
- Products must be unused, in their original packaging, and include all tags.
- Items that are worn, damaged, washed, or altered in any way are not eligible for return.

To initiate a return, please submit a request at https://ensaguaro.returnscenter.com/ before sending the product back.

Additional Notes:
- We only accept returns for orders shipped and sold by www.saguaro.com.
- Each order can only be returned or exchanged once, unless in exceptional cases.

Of course, you can make an exchange, and our exchange service is free of charge.

We’re sorry, but once your order has been shipped, it cannot be modified or canceled.

No, our prices already include taxes, so you won’t need to pay anything extra.

After placing your order, you will receive an order confirmation email. Your order number will be in the format: US*.
Alternatively, you can log in to your account and check your order history to find it.

We can help you change or cancel your order before it is shipped. Once your package has shipped, we cannot change anything.

Sorry, you can only use ONE discount per order.

If you are having trouble with your coupon code, please contact us as the code may no longer be valid or there may be some restrictions on the code.

We accept the following payment methods:
1. PayPal
2. Google Pay
3. Apple Pay
4. Visa
5. Mastercard
6. American Express
7. Union Pay
8. Shop Pay
9. Klarna

Please refer to our Size Measurement Guide to measure your feet accurately. Once you have your measurements, check the size chart on the product page to find the recommended size based on your foot length.
Keep in mind that sizing may vary between different shoe models, so be sure to consult the size chart for each specific product.

For detailed instructions, please refer to our Barefoot Shoe Care Guide.

Most of our shoes are machine washable, but frequent washing is not recommended, as it may cause deformation or delamination. If machine washing is necessary:
- Use a laundry bag.
- Wash with cold water on a gentle cycle.
- Avoid using bleach, as it can damage the materials.

Proper care will help extend the life of your shoes.

It's up to you. From our usual experience, most of our customers prefer to wear Saguaro® with socks.

Yes, we believe environmental protection is essential and are committed to taking action at every step.
Currently, we use recyclable packaging bags, and our team is actively working on sourcing more eco-friendly materials to make the world greener.

Improving foot health is possible for many through exercises, minimalist footwear, or walking barefoot.
However, as every individual’s condition is unique, we recommend seeking advice from a qualified podiatrist. They can provide a professional evaluation and suggest personalized solutions for better foot health.

It’s normal to feel some soreness as your foot and leg muscles adjust and strengthen. To ensure a smooth transition:
- Start by wearing your barefoot shoes for short periods and gradually increase the duration over time.
- If you experience severe discomfort, stop wearing them and consult a professional for advice.
A gradual transition helps your body adapt and reduces the risk of discomfort or strain.

We offer free exchanges for size issues. Simply submit your request here to start the process.
For a smooth exchange, please ensure the item is unused, in its original packaging, and includes all tags.

Creating an account on our website is quick and easy! Here’s how:
1. Click the “My Account” icon at the top-right corner of any page.
2. Select “Create Account” from the dropdown menu.
3. Fill in your details: first name, last name, email address, and a secure password you can easily remember.
4. Click “Create Account” to complete the process.

Once registered, you can:
- Track your orders.
- View your purchase history.
- Save your address for faster checkout.

If you’ve forgotten your password or need to reset it, follow these steps:
1. Click the “My Account” icon at the top-right corner of any page to access the login page.
2. Select “Forgot Password?” below the login fields.
3. Enter the email address associated with your account and click “Submit.”
4. Check your email for a password reset link. This may take a few minutes, so don’t forget to check your spam/junk folder if it doesn’t appear.
5. Click the link in the email and follow the instructions to create a new password.

If you encounter any issues, feel free to contact us—Saguaro is always here to help!

Updating your account details on Saguaro is simple. Here’s how:
1. Click the “My Account” icon at the top-right corner of any page to log in.
2. Navigate to “View Addresses”: Here, you can update your name, country, phone number, and shipping address.
3. After making any changes, don’t forget to click “Update.”

Note: Once an order is placed, we cannot change addresses or personal information, as orders are immediately sent to our warehouse for processing and shipping.

A gift card is a prepaid card that can be purchased at this link: saguaro.com/products/gift-card

Select the desired denomination, check the option to gift it to someone else, fill in the recipient's name and email, and proceed with the purchase.

If you purchase a gift card for someone, you will receive an order confirmation email and an email with the gift card details. The person listed as the "recipient" during the purchase will receive an email with the gift card details.

Please contact service@saguaro.com to check your gift card balance.

Please contact service@saguaro.com promptly, providing the cardholder's email, and we will assist you.se of gift cards.

Our gift cards do not expire.

Unused gift cards can be refunded, but used gift cards cannot.

If the gift card balance is insufficient, you can use another payment method to cover the remaining amount.

Yes, you can enter the gift card code first, then apply another discount code to receive both benefits.

If you return a product ordered with a gift card, the refund will be automatically credited back to the gift card.