SHIPPING

Our estimated delivery dates are based on several factors, including the destination address, how quickly we can assemble and prepare your items for shipment， weather and so on. You can calculate the estimated delivery time based on the processing time of your order.

Total Delivery Time=Processing Time+Shipping Time

• Processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct strict Quality Control inspections and tests to ensure the product's quality prior to shipment to meet your satisfaction. The total processing time varies depending on the complexity, design, and size of the specific product. Larger orders will usually take longer It normally takes 1-2 business days for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are facing stock availability issues, then the order will take 5-10 business days to process and dispatch.
• Shipping time is estimated and commences from the date of shipping, rather than the date of order, and might take longer than expected due to invalid addresses or other causes.

USA/UK/Canada/Australia/France/Spain/Philippines/Sweden/Thailand

Other countries/regions

Processing Time	Shipping Time	Shipping Fee
1-2 workdays	10-15 workdays	Shipping costs are 3.99$-9.99$ if the order price is 18,00$-199,99$.
1-2 workdays	10-15 workdays	Shipping costs are 10,00$ if the order price is from 0,00$ - 17,99$.
1-2 workdays	10-15 workdays	Free shipping on orders over 200,00$. （* Brazil and Saudi Arabia do not have this condition.）

About taxes

Our customers do not have to pay import duty, customs duty, or VAT (additional tax levied).

 

Shipping Insurance – Your Protection for Free Returns

Thank you for choosing SAGUARO. To enhance your shopping experience, we offer an optional Shipping Insurance that you can purchase at checkout. This insurance grants you one free return shipment for your order.

(Please note: Items from our clearance sale are considered final sale – for these, exchanges and returns are not possible.)

What Shipping Insurance Offers You:

• One Free Return: We cover the shipping costs for one return shipment of the insured order, provided the return conditions are met.

Important Details about Shipping Insurance:

• Cost: The fee is 2.5% of your order value. This fee is non-refundable once purchased.

• Refund Policy: When you process a return, we will refund only the value of the returned product(s). The original shipping cost and the Shipping Insurance fee will not be refunded.

• Validity: The Shipping Insurance is valid only for the specific order it was purchased for and covers a single return shipment. Its benefits cannot be transferred or used for any other orders.

How to Return with Shipping Insurance:

1. Check Conditions: Ensure the items are unworn, undamaged, and in their original packaging.

2. Follow the Process: Please follow the official return process outlined on our website.

3. Free Return Shipping: Select the free return shipping method we provide.

What's Not Covered: The insurance does not cover losses or costs resulting from personal reasons or from not following our official return process.

Your data is secure: We strictly comply with European data protection laws.

 

"21 Days Not Delivered – Full Value Gift Card" Service Guarantee

At SAGUARO, your shopping experience and satisfaction are our top priorities. That’s why we offer the "21 Days Not Delivered – Full Value Gift Card" service guarantee. Below are the detailed terms and conditions of this service:

• Covered Countries: The United States, Canada, the United Kingdom, Germany, Spain.
• Service Details: If your order is not delivered to the specified address within 21 days of the order date, please contact us. We'll promptly provide you with a full-value gift card, which can be used without minimum order requirements, without restrictions, and combined with other discounts on future purchases.

Applicable Scenarios:

This service applies in the following situations:

1. Lost Packages: The package is lost during transit and confirmed undelivered by the logistics provider.
2. Logistics Issues: The package experiences significant delays or abnormal status due to issues within the logistics company.

Exceptions:

The following situations are not covered by the "21-Day Undelivered Full Refund" service guarantee:

1. Force Majeure Events:
   • Natural disasters (e.g., storms, floods, earthquakes).
   • Large-scale strikes, holidays, wars, civil unrest, government actions, or any events beyond our control.
2. Customer-Induced Delivery Issues:
   • Incorrect or incomplete shipping address provided by the customer.
   • Changes to the delivery address or order details requested by the customer (the 21 days will be recalculated from the date of change).
   • Failed delivery attempts due to the customer not responding to the courier’s contact or not being available to receive the package.
3. Brand-Specific Sales Events:
   • Pre-sales, major promotions, or other events where it is explicitly stated on the page that this service does not apply.

We are committed to providing you with an outstanding shopping experience and efficient internal operational services. Thank you for your support and trust.

We apologize in advance for any inconvenience this delay may cause and thank you for your patience. If you have any further questions, please contact our customer service department at service@saguaro.com