SHIPPING

Want to know when your order will arrive? Your estimated delivery date depends on your location, current order volume, and shipping conditions in your region. Here's a simple way to break it down:

Total Delivery Time = Processing Time + Shipping Time

Processing Time

Processing Time is how long it takes us to get your order ready — from the moment you click "place order" to when it leaves our warehouse.

Before shipping, every pair goes through a quality check so your shoes arrive in perfect condition. Most orders are processed within 1-2 business days. Here's what can affect the timeline:

• Standard orders: 1-2 business days
• Peak seasons (holidays, promotions): May take a little longer

Larger orders may need a bit more time to prepare, but we'll always prioritize getting them out as quickly as possible.

Shipping Time

Shipping time begins the day your package leaves our warehouse.

How long transit takes depends on where you live and which warehouse your shoes ship from. We'll always choose the fastest available route: if a local warehouse has your items in stock, they'll ship from nearby; otherwise, they'll ship from our overseas facility.

Tip: Double-check your shipping address at checkout — accurate address details help ensure your package arrives on time!

USA / UK / Canada / Australia / France / Spain / Philippines / Sweden / Thailand

Other Countries/Regions

About Taxes

The price you see at checkout is the price you pay. We cover all import duties, customs fees, and VAT, so there are no surprise charges when your package arrives.

Returns Without Shipping Insurance

Based in the UK and didn't add shipping insurance to your order? You can still return your items with ease. We'll generate a prepaid return label for you through our Returns Portal — the label fee is simply deducted from your refund, so there's nothing to pay upfront.

Here's how it works:

• Prepaid return label fee: typically $5.50-$6.00 (the exact amount is set by the Shipping Label Provider and shown in your portal before you confirm)
• How it's paid: the fee is automatically deducted from your refund — no upfront payment needed
• What to do: once you request a return in the Returns Portal, we'll email you the prepaid label. Just print it, pack your items, and drop them off.

Want free returns instead? Add shipping insurance at checkout for just 1.5% of your order total, and your return shipping is fully covered — no label fees, no deductions.

Shipping Insurance – Your Protection for Free Returns

Thank you for choosing SAGUARO! We want you to shop with complete confidence. That's why we offer optional Shipping Insurance at checkout — a small add-on that gives you free return shipping if you ever need to send something back.

How Shipping Insurance Works

For just 1.5% of your order total, shipping insurance covers your return shipping costs throughout the return window of your order. Here's what to expect:

• UK & US: We'll provide a prepaid return label — just print it, pack your items, and drop them off. No upfront cost to you.
• Australia: Ship the item back with any carrier, share your tracking number with us, and we'll reimburse you via PayPal. Don't have PayPal? No worries — we'll give you a store credit gift card worth 120% of what you paid for return shipping.

What Gets Refunded

When you return an item, you'll receive a full refund for the product price. The shipping fee and insurance cost are non-refundable, since the insurance has already covered your return shipping.

How to Use It

Simply follow the standard return process on our website. As long as your items are unworn, undamaged, and in their original packaging, and your return is within the return window, your shipping insurance will automatically apply — no extra steps needed.

We comply with European data protection laws. For details, see our Privacy Policy.

"21 Days Not Delivered – Full Value Gift Card" Service Guarantee

At SAGUARO, we stand behind every order. If your package hasn't arrived within 21 days, we've got you covered — here's our promise to you:

• Where it applies: United States, Canada, United Kingdom, Germany, and Spain.
• Our guarantee: If your order hasn't reached your delivery address within 21 days of being placed, just reach out to us. We'll send you a store credit gift card worth 110% of your shoe purchase (including any shipping insurance you paid for) — no minimum spend, and it stacks with all ongoing discounts. Use it on anything, anytime.

Applicable Scenarios

This service applies in the following situations:

1. Lost Packages: The package is lost during transit and confirmed undelivered by the logistics provider.
2. Logistics Issues: The package experiences significant delays or abnormal status due to issues within the logistics company.

Exceptions

This guarantee covers normal shipping scenarios. In a few specific situations, the 21-day period works a little differently:

1. Force majeure events: During natural disasters, major holidays, strikes, or other extraordinary circumstances, shipping may take longer. We'll keep you updated and work to get your order delivered as soon as conditions allow.
2. Address updates: If you need to change your shipping address after placing your order, just let us know. The 21-day window will restart from the date of your update so we can ensure delivery to the correct address. Keep an eye out for courier notifications so your package isn't delayed at the final delivery point.
3. Special promotions: During certain pre-sale events or major promotions, this guarantee may be adjusted — we'll always clearly state this on the product page so you know upfront.

We are committed to providing you with an outstanding shopping experience and efficient internal operational services. Thank you for your support and trust.

We're committed to making sure every order reaches you — and if something does take a little longer than expected, we'll make it right. That's our promise.

Have questions about your delivery or our 21-day guarantee? We're here to help — reach out to us anytime at service@saguaro.com.